Terms and Conditions
Welcome to the ElectroUAT Travel Platform (“Website”, “Platform”, “we”, “our”, or “us”), operated by Virtuoso Consulting & Technology. By accessing or using this Website, creating an account, or making a booking, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use the Website.
These Terms are modeled on standard online travel booking terms commonly used by major travel platforms and travel agencies.
Definitions
- User / You / Your refers to any individual or entity using the Website.
- Platform / Website refers to the ElectroUAT Travel Platform.
- Services include tour package listings, custom itineraries, booking services, payments, and customer support.
- Travel Supplier refers to hotels, airlines, transport providers, guides, and other third-party vendors.
Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts to use this Website and make bookings.
Acceptance of Terms
By using this Website, you confirm that:
- The information you provide is accurate and complete.
- You will use the Website only for lawful purposes.
- You are authorized to make bookings for yourself or on behalf of others.
Services Offered
The Platform provides:
- Tour package browsing and search
- Online booking and payment
- Custom travel planning
- Travel agent management
- Customer support
All bookings are subject to availability and confirmation.
User Accounts
To access certain features, you may be required to create an account.
You are responsible for:
- Maintaining confidentiality of your login credentials
- All activities conducted under your account
- Promptly notifying us of any unauthorized access
We reserve the right to suspend or terminate accounts suspected of misuse.
Booking and Reservation
- All bookings are subject to confirmation by us and/or the relevant Travel Supplier.
- Prices and availability may change until full payment is received.
- A booking is considered confirmed only after you receive a confirmation email or booking voucher.
Pricing and Payments
- Prices displayed are generally inclusive of applicable taxes unless stated otherwise.
- Full payment or a deposit may be required at the time of booking.
- Payments are processed securely through authorized payment gateways.
- Additional charges imposed by Travel Suppliers may apply.
Cancellation and Refund Policy
Customer-Initiated Cancellation
Cancellation charges depend on:
- The cancellation policy of the relevant Travel Supplier
- The time remaining before departure
- Any administrative fees charged by us
Refunds
- Approved refunds will be processed to the original payment method.
- Refund timelines generally range from 7 to 30 business days, depending on banks and suppliers.
- Certain bookings may be non-refundable.
No-Show
No refund will be provided if you fail to use the booked service without prior cancellation.
Changes and Amendments
Any modification to confirmed bookings may:
- Be subject to supplier approval
- Incur additional charges
- Affect availability
We do not guarantee that changes can be accommodated.
Travel Documents and Responsibilities
You are solely responsible for obtaining and carrying:
- Valid passport
- Visa(s)
- Government-issued identification
- Vaccination certificates or health documentation, if required
We are not liable for denied boarding, immigration issues, or losses resulting from incomplete documentation.
Travel Risks
Travel may involve risks including delays, cancellations, weather disruptions, political instability, or health concerns. By booking through our Platform, you acknowledge and accept these risks.
Third-Party Suppliers
We act as an intermediary between you and Travel Suppliers.
We are not responsible for:
- Service quality
- Delays or cancellations
- Supplier insolvency
- Loss, injury, or damages caused by third parties
Each supplier’s own terms and conditions will also apply.
Intellectual Property
All content on the Website, including text, images, logos, software, and design, is owned by or licensed to Virtuoso Consulting & Technology and is protected under applicable intellectual property laws.
You may not copy, reproduce, or distribute Website content without written permission.
Prohibited Activities
You agree not to:
- Use the Website for fraudulent bookings
- Interfere with Website functionality
- Upload malicious code
- Scrape or copy data without authorization
- Violate applicable laws
Privacy
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, store, and process your personal information.
Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for:
- Indirect or consequential damages
- Loss of profits or business
- Travel disruptions
- Acts or omissions of third-party suppliers
Our total liability shall not exceed the amount paid by you for the affected booking.
Indemnification
You agree to indemnify and hold us harmless from any claims, damages, liabilities, and expenses arising from your misuse of the Website or violation of these Terms.
Force Majeure
We shall not be liable for failure or delay caused by circumstances beyond our reasonable control, including:
- Natural disasters
- Pandemics
- Government restrictions
- Strikes
- War or civil unrest
Governing Law and Jurisdiction
These Terms shall be governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts having jurisdiction over the registered office of Virtuoso Consulting & Technology.
Changes to Terms
We may update these Terms at any time without prior notice. Updated Terms will be posted on this page with a revised effective date.
Contact Information
For questions regarding these Terms, please contact the Website administrator or the support team listed on the Platform.
Entire Agreement
These Terms, together with the Privacy Policy and booking confirmations, constitute the entire agreement between you and us regarding your use of the Website and Services.
